Support & Knowledgebase

Looking for help or support? There are a range of options depending on your needs.

1. Knowledgebase & Tutorials

We have written a series of helpful guides including quick starts, and spotlight articles that focus on key concepts in both our software tools, and general semantic web concepts.

RDF Studio Knowledgebase

  • RDF Studio Quick Start - Need to get started quickly with the basics of using RDF Studio and don't know where to begin? Start here.
  • RDF Studio Knowledgebase - Packed with easily digestible guides and tutorials to help you make the most of RDF Studio's powerful features.

Semantic Web Concepts Help

Our acclaimed Semantic Web Primer course is one of the most popular guides on the web for starting out with the semantic web and RDF. If you are a beginner, we suggest you start here.

We also recommend you dig deeper into important concepts by using our concept spotlight tutorials:

2. Community Support

If you have a particular question or suggestion that you can't find in our knowledgebase, you can also post on our support forum. Not sure about how to use a feature of our software - or require general help getting to grips with semantic web concepts? The forum will allow you to draw from the knowledge and expertise of other users.

We also look at our own forum regularly - so you may well get a post from us in response to a question or suggestion.

Note You need to be registered with our site to use the forum. This forum is moderated - unsolicited advertising will not be published.

3. Email Support

Haven't found the answer you are looking for? Please contact us using the contact address below:

  • Support requests will be automatically issued with a ticket number, which will be used to track your case during resolution.
  • One of our support team will respond to resolve your question or issue. We aim to respond to all requests within 48 hours.
 

Community

Register to download software from our site and interact with other users as you learn semantic web.